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Customer Service Representative First point of contact for all Skynet Customer and User enquiries, problems, orders, complaints and requests for assistance. Provide 1st line technical support where possible or escalate contacts to the relevant network/product or service management department. Contacts are received via voice, data or in person from the Customer. The position is co- located with the Customer and requires a 12 hour shift providing 24/7 cover. Qualifications and/or Skills: Essential: Good communications and problem solving skills Fluent French Speaker Relevant IT skill/qualifications Desirable: Good team player, Adaptable and flexiblePrevious Experience Essential: Essential:Experience of interacting with customersExperience of working as part of a team Desirable: Experience of UK MOD administrationExperience of Telecommunications Customer CareExperience of working in a military environment
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