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CRM Manager Develop , implement and support CRM and other operational support systems within Paradigm Services Role ResponsibilitiesThe Ability to lead the selection of tools, technologies and applications to establish and maintain world class customer interaction management. To design solutions to meet customer's business objectives, technical requirements and service levels Analysis, design and implementation of operational processes to support customer channels· Manage supplier identification, selection and implementation to provide operational systems Develop support and operations infrastructure for systems to ensure business targets are met Define, plan and execute a schedule of work as part of a larger programme of work using common tools (MS Project, Excel) Experience working with a range of leading CRM technologies/solutions.Knowledge of most stages in the application delivery lifecycle (requirements gathering, design, build, test, implementation) Experience of the design, deployment and implementation of CRM systemsDegree Qualified2-5 years experience in the operation or development of CRM systems
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