faqs: How do I report a faulty/broken PC or PC accessories?

Help us to help you by reporting equipment and related accessory faults to your J1 Administrator. They will forward the problem to Customer Support who will investigate and resolve the problem.

If for any reason it is not possible to follow this route, then you should contact Customer Support directly with the following information that will help speed up the solution.

• Establish whether the problem is isolated to one or all computers / items of equipment in the cabin.

• Advise the nature / duration of the fault, if known

• Advise the country, location / site of the faulty equipment

• Quote either the asset tag bar code number (labeled on 70% of all equipment and being rolled out on all remaining kit. This is a 7 digit number prefixed by PW e.g. PW0001234 – please quote last 4 digits) or serial number

• Provide your contact details (e-mail / telephone)

Customer Support operates between 9am-5pm GMT on weekdays. Only outside of office hours, please contact In-Theatre Support directly on +44 7887 826356.

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