faqs

This section has been created to provide quick reference answers to frequently asked questions (FAQs). If you cannot find an answer to your query in these pages, please contact Customer Support.

1. GENERAL COMPUTER PROBLEMS

Q. Why I am having problems accessing the floppy drive?

Q. How do I send an E-Mail attachment?

Q. Composing or Editing Messages in Hotmail sometimes crashes the web browser – how do I stop this?

2. INTERNET PROBLEMS

Click here for the Current MOD Internet Blocking Policy.

Q Why don’t you provide Instant Messaging such as MSN Messenger?

Q Why can’t I access certain sites?

Q What chat rooms can I access?

Checklist:

• Ensure that you have typed in the correct website address (URL)

• If you receive a message from the firewall or the Microsoft proxy server and indicates that ther is a problem accessing the site (e.g. connection timed out), please try again later

3. REPORTING FAULTS ON I.T. EQUIPMENT AND ACCESSORIES

PARADIGM EQUIPMENT MISUSE POLICY

All users should be aware that Paradigm equipment is not to be interfered with in any way. PCs have been set up to ensure the best service is provided to our users, including guaranteeing privacy. Any interference with this set up is strictly prohibited and could result in loss of service to all troops in your location, for which Paradigm will not be held responsible.

The deliberate damaging of Paradigm equipment may result in disciplinary action by the MOD.

Q How do I report a faulty/broken PC or PC accessories?

4. PLANNED OUTAGES / DOWNTIMES

Q How do I find out about planned outages?

quick links