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user manual
1) Service Description
Scope of the Paradigm welfare communications service provided to UK troops
on operational duty overseas. - download pdf (163kb - aprox 1min 05secs)
2) Tasking Procedures
Explanation of MOD/contractor responsibilities in the authorisation/provision of Paradigm's services. - download pdf (160kb - aprox 1min 04secs)
3) Instructions on Use
Detailed instructions on how to use Paradigm's telephone service from card issue, to accessing the service and follow-on calls. - download pdf (161kb - aprox 1min 04secs)
4) System Equipment Description - VSAT
The service provided where large numbers of troops are stationed for some length of time in an area where local telephone networks are unavailable (cabins with satellite antenna). - download pdf (194kb - aprox 1min 29secs)
5) System Equipment Description - Inmarsat
First in solution in new operational areas and for places where VSAT cannot be provided (on land and at sea). - download pdf (187kb - aprox 1min 268secs)
6) System Equipment Description - Mentor
The service provided on RN SCOT-fitted ships via the Skynet military satcom infrastructure. - download pdf (192kb - aprox 1min 28secs)
7) System Equipment Description - PTT
The service provided when troops are operating in countries with good communications infrastructure - a list of all available access numbers is provided here. -download pdf (153kb - aprox 1min 02secs)
8) Issue of Hardware and Cards
Issue of hardware information is provided here for Administrators. A description is also provided on how to obtain welfare (20 mins) and private cards (£10) when you arrive in theatre. - download pdf (234kb - aprox 1min 56secs)
9) Guide to System Administration
Detailed description of complete card administration process - specifically for Administrators. - download pdf (223kb - aprox 1min 52secs)
10) Maintenance of Paradigm Equipment
Description of Paradigm's in-theatre engineers' maintenance responsibilities. - download pdf (160kb - aprox 1min 04secs)
11) Money Line and Helpdesk
Explanation of how to add credits to your private account and our Customer Support facilities. - download pdf (159kb - aprox 1min 03secs)
12) Fault Reporting
Explanation of how to report any faults with the Paradigm Services' welfare communications system. - download pdf (177kb - aprox 1min 11secs)
Internet Blocking Policy
An Internet Content Blocking Policy has been established by the UK MOD
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