WelComE Account Card

Enabling deployed personnel to make telephone calls from theatre

Entitled personnel** receive an account card from J1 admin staff when they arrive in theatre.

There are two sides to the WelComE account phone card:

  • MoD funded welfare account
  • Private account

The MoD funded side of the account card is pre-stored with 30 minutes for immediate use once you have arrived in theatre. The J1 admin then has to register the card with Astrium Services in order to activate the card to receive the weekly 30 minutes.

Once the card has been registered, entitled personnel will receive a further 30 MoD-funded minutes each week on the welfare side of the account, at midnight on Sundays.

The private side of the account card enables personnel in theatre or family and friends to top-up their account. Please view the Top up section for more information.

**Entitled personnel: Service personnel (military and civil service) and where appropriate, contractors deployed on operations, exercises and other deployments expected to last 2 months or more, with a designated name and under the operational command of PJHQ. For more information please contact PJHQ or welfare officer.