Family & Friends

Welfare services for family & friends to stay in touch with loved ones serving overseas

 

Family and friends can leave free voicemail messages, respond to text messages and top-up their loved one’s WelComE account cards.

WelComE User Guides for the Top Up, Voicemail and TextLink services are provided below:

WelComE Top Up Service User Guide

To top-up the WelComE account card of your loved one, please call the WelComE Customer Contact Centre (WCCC) on: 0800 4334 993*

Family and friends wishing to contact the WCCC from overseas should dial: +44 (0) 1249 85 3551 (standard call charges apply).

When topping up, Astrium Services WCCC will need the following information from you:

  • The name and rank of account holder
  • Their 9 digit account card number
  • Your own debit/credit card details
  • The 3 digit CVV code on the security strip on the back of your credit/debit card.

Free Voicemail Service User Guide

Family and friends of deployed troops can leave a FREE** voicemail message for their loved one.

You will need to:
Dial 0800 051 0737* (freephone number when calling from a UK landline only)‏
Dial 0800 1808 977* (freephone number when calling from a German landline only)
Dial 8009 6337* (freephone number when calling from a Cypriot landline only)

Then:

  1. At voice prompt, enter the 9-digit WelComE account card number of the person to whom you wish to leave a message
  2. Leave your message
  3. Hang up

Messages can last up to 2 minutes each, and a maximum of 10 messages may be stored
per account. Once a message has been listened to and deleted (by the recipient)
another voicemail can be left.

Messages are saved for 60 days, and can be collected for free from any WelComE phone.

WelComE TextLink Service User Guide

If you receive an SMS on your mobile and it starts with , it means you have received a message from someone you know in theatre using WelComE TextLink service.

If you want to reply to the message, all you need to do is select reply from the mobile phone you received the message on. You cannot send a text message from a phone that has not received a message from the TextLink service.

You can send as many replies as you wish from a phone that has received an SMS via the TextLink service.

Please check with you mobile phone provider for SMS message rate.

WCCC Opening Hours

Monday- Friday 06:00 to 22:00 (UK)

WelComE customer services phone numbers

WCCC : 0800 4334 993
WCCC (calling from overseas): +44 (0) 1249 85 3551
WelComE Voicemail (UK Freephone): 0800 051 0737*
WelComE Voicemail (German Freephone): 0800 180 8977*
WelComE Voicemail (Cypriot Freephone): Dial 8009 6337*

**Free when calling from calling from the UK, German or Cypriot landlines.

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