Family and friends can leave free voicemail messages, respond to text messages and top-up their loved one’s WelComE account cards.
WelComE User Guides for the Top Up, Voicemail and TextLink services are provided below:
To top-up the WelComE account card of your loved one, please call the WelComE Customer Contact Centre (WCCC) on: 0800 4334 993*
Family and friends wishing to contact the WCCC from overseas should dial: +44 (0) 1249 85 3551 (standard call charges apply).
When topping up, Astrium Services WCCC will need the following information from you:
Family and friends of deployed troops can leave a FREE** voicemail message for their loved one.
You will need to:
Dial 0800 051 0737* (freephone number when calling from a UK landline only)
Dial 0800 1808 977* (freephone number when calling from a German landline only)
Dial 8009 6337* (freephone number when calling from a Cypriot landline only)
Then:
Messages can last up to 2 minutes each, and a maximum of 10 messages may be stored
per account. Once a message has been listened to and deleted (by the recipient)
another voicemail can be left.
Messages are saved for 60 days, and can be collected for free from any WelComE phone.
If you receive an SMS on your mobile and it starts with , it means you have received a message from someone you know in theatre using WelComE TextLink service.
If you want to reply to the message, all you need to do is select reply from the mobile phone you received the message on. You cannot send a text message from a phone that has not received a message from the TextLink service.
You can send as many replies as you wish from a phone that has received an SMS via the TextLink service.
Please check with you mobile phone provider for SMS message rate.
Monday- Friday 06:00 to 22:00 (UK)
WCCC : 0800 4334 993
WCCC (calling from overseas): +44 (0) 1249 85 3551
WelComE Voicemail (UK Freephone): 0800 051 0737*
WelComE Voicemail (German Freephone): 0800 180 8977*
WelComE Voicemail (Cypriot Freephone): Dial 8009 6337*
**Free when calling from calling from the UK, German or Cypriot landlines.
or email